Chariot
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Last updated: May 2026
At Zeranoo, we are committed to delivering your order safely, securely, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During high demand periods or product launches, processing time may take slightly longer.
Once your order is processed, you will receive a confirmation message with shipping details (if applicable).
Shipping Time
Estimated delivery times vary depending on your location:
- Europe: 5–10 business days
- International: 7–15 business days
Please note that these are estimated timeframes and may vary due to customs or courier delays.
Shipping Charges
Shipping costs (if applicable) will be displayed at checkout before you complete your order.
In some cases, free shipping promotions may be offered.
Tracking Information
Once your order is shipped, you may receive a tracking number via email or SMS (if available).
Tracking updates may take 24–48 hours to appear in the system.
Customs, Duties & Taxes
Depending on your country, your order may be subject to customs duties, import taxes, or local charges.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Zeranoo is not responsible for delays caused by customs clearance.
Delays in Delivery
While we work with reliable shipping partners, delays may occur due to:
- Customs inspections
- Weather conditions
- High shipping volume
- Incorrect or incomplete address details
- Courier service disruptions
We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address is correct at checkout.
Zeranoo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, contact us immediately at:
Lost or Missing Packages
If your package is lost in transit, please contact us.
We will work with the shipping carrier to investigate the issue and provide a suitable solution where possible.
Shipping Changes & Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately once posted on this page.
Contact Information
For shipping-related inquiries, please contact:
Phone / WhatsApp
+49 176 84079918
Business Information
Zeranoo
Skyrou 10
113 62 Athina
Greece
VAT Number: 173160292
